We aim to present a fair sustainable structure to all.
We aim to provide the highest quality classes for all our customers and are committed to the safety of all persons who attend our sessions.
Participating in our classes and workshops is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by The Bridge House Stourbridge Ltd.
Payment is through our online booking system. You will receive an automated reply confirming your purchase.
Refunds – A session, workshop or event may be cancelled provided you inform the class leader in writing within 7 days of the course commencing. Please note there may be an administration charge of up to one class for any changes made.
You may offer your place to a friend as a gift provided you inform your class leader. Thank you for your understanding and co-operation.
Holidays and sickness policy – You can use your 6 sessions over a period of 10 weeks. If your 10 weeks expire before using all 6 sessions, regrettably we cannot offer refunds for unused sessions. You may offer your place to a friend who also has a child to a session you know you are unable to attend. You would need to inform your class leader in this instance.
Twins & Sibling discount – We offer 50% discount on the second child. Simply select ‘Siblings‘ when booking.
Supervision and withdrawal of service – All children must be supervised at all times and not left unattended. The class leader cannot be responsible for a child at any time. Regrettably as our classes are designed for children from the age of 6 months to school age, older siblings cannot attend unless specifically invited. Should a carer or associated visitor behave in a way that the class leader feels is unreasonable then the class leader reserves the rights to withdraw the provision of classes to the customer
Renewals – You will be reminded when in person and via email when you have used all 6 sessions and you will need to book another block of sessions through our website. Note however that places remain on a first come first served basis.
Cancellation of Classes policy – We will endeavor to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check your emails, the fFacebook page and make sure your phone number is kept up to date on our register).
Illness – Parents are asked to keep their children at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted. Please keep your child at home if he/she:
- Has a fever or has had one in the previous 24 hours
- Has had an upset stomach or diarrhoea in the previous 48 hours
- Has heavy nasal discharge
- Has discharging eyes
Has symptoms of a possible communicable diseases such as:
- Chicken pox
- German measles
- Whooping cough
- Scarlett fever
- Hand, foot and mouth disease
Data Protection – The information on this form contains personal data. We will record, process and keep your personal information secure in accordance with GDPR. Information will not be passed onto a third party unless you have opted in during the booking process.
Videos, photographs and confidentiality – We love you taking pictures or videos of your children during the session provided it doesn’t interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others. In addition, if the class leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop. Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.
Protection of property – Please note that your property left in pushchairs or bags is your responsibility and we cannot take any responsibility for the safeguarding of these items.
Health & Safety and Hygiene Policies – We follow rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily risk assessments are conducted.
We ask all parents and carers to remove their shoes while in class, in order to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.